Thefinansol – Chatbot Technology in Customer Service
Today success depends a lot on how one interacts with one’s customers. Companies around the world are racing to find ingenious new ways to engage with customers, partners and employees. The goal is to make communication easier, simpler and hassle-free, by offering instantaneous, accurate and satisfactory responses. This is where chatbots come into play. Chatbots or talkbots or conversational apps are revolutionizing the way organizations engage with the world. Chatbots are redefining customer support services and revamping communication channels in almost every imaginable industry.
But before we go into the nitty-gritty, let us first understand what a chatbot is.
What Is A Chatbot?
A chatbot is a computer program that can simulate conversation with human users through textual or auditory methods. It is an artificial intelligence (AI) powered software designed to convincingly mimic natural language. It interacts with a human user via spoken or written prompts to deliver information or service requested by the user. Bots essentially eliminate the need to type out instructions by allowing users to issue commands verbally.
How Does It Work?
Chatbots use AI and in-built programmed rules to interact with users via a chat interface. Broadly speaking, there are two categories of chatbots: those that base their functioning on a set of predetermined rules and those that are machine learning driven. In the rule-based approach, the chatbot’s rules of engagement are hard coded and scripted. Such chatbots are simple and have a limited reserve of knowledge and skills. They are only as smart as the programming they are fitted with. On the other hand, chatbots that are based on machine learning are backed by AI and have access to almost infinite data and information. They are more intelligent, efficient and come with a wide set of skills.
Chatbots supported by machine learning can comprehend languages and human emotions to make appropriate suggestions, furnish information and perform tasks like booking flight tickets or ordering a pizza. These chatbots continuously learn from their interactions with human beings and become more intelligent and intuitive with time. They can process all the unique ways people talk and interact in. They even have problem solving skills and can hold strikingly human-like conversations.
All chatbots have distinct working parts. The first is the front end of the chatbot which is the interface that connects the chatbot to the user via different platforms like websites, email, text message and mobile and desktop applications. The second part is responsible for identifying user intent. This mechanism applies machine learning and natural language processing to decipher user commands and texts, gather relevant data and parameters from spoken and typed words and sentences, and link those with appropriate suggestions and actions. The third component monitors the correspondence with the user and applies logic to derive context and make the conversation more intuitive. For example, if a user asks, “Which branch did the most sales last quarter?” and the chatbot provides an answer, then for the follow-up question, “What was their total sales last quarter?” the dialogue manager must instinctively understand that that “their” refers to the branch that did the most sales last quarter. Finally, the back end of a chatbot is the interface that links it with other enterprise applications, for instance to update vendor payment details, or web applications, for example, to make hotel reservations.
What are enterprise-grade chatbots?
Companies are increasingly using enterprise-grade chatbots for their internal and business-to-business applications. These bots have multiple cross-platform functionalities as they are designed to serve both internal and external customers. Such software programs have the potential to boost productivity, create more value for all stakeholders, reduce cost to the company and improve time-to-market. Businesses are investing heavily in chatbot technology to streamline their B2B interactions with vendors and customers, serve internal customers with HR, admin, finance and IT tools and facilitate exchange of data and information among co-workers.
What Is The Future Of Chatbots?
With chatbot technology becoming more and more sophisticated, it is safe to say that conversational apps will wholly replace text messages at some point in the future. Because of the ease, flexibility and human-like responses they offer, chatbots will rule the roost in the years to come. Users will increasingly turn to bots for information, advice and getting work done. Already companies are going all out to mine this unique technology, resulting in a wave of new chatbot service providers, rising up to cater to this need.
Thefinansol – What It Offers?
Thefinansol is a software technology firm offering Chatbot-as-a-Service for improving customer service with focus on self-help. They offer end to end chatbot technology services and specialize in developing highly intuitive conversational apps. Thefinansol helps clients build reliable and responsive enterprise chatbot applications for cross-functional purposes. Their services range from conceptualization, design, development, testing, deployment and maintenance of chatbots. Thefinansol uses cutting edge technological to design intelligent virtual assistants that can respond in real-time to provide information, perform tasks, offer suggestions, remember context and even make forecasts and solve problems. They have helped design chatbots for customers in Retail, Finance, Healthcare, Insurance and Hospitality.
How Thefinansol Can Help Improve Your Customer Service Infrastructure?
Thefinansol’s chatbot development services can help enhance your company’s customer support services. Their state-of-the-art bots are designed for a more human-like and perceptive interaction with customers. Not only can the apps understand direct instructions, they can also pick up intended meaning and gauge the mood of the user to provide tailor-made responses.
Chatbots built by Thefinansol possess advanced analytical abilities powered by machine learning and AI. They are smart chatbots that continuously learn from their interactions with the customers and use the information to guide their future correspondences. This goes a long way in offering a personalized customer service experience which helps increase customer satisfaction and bring in more revenue.
Thefinansol designs intuitive chatbots that have the ability to understand and process the most complex instructions via voice, mobile and online chat. These bots can interact with customers and employees and also integrate with enterprise systems like SAP and Oracle to perform complex multi-level tasks. This helps to streamline communication with customers and offer more satisfactory responses to their queries.
Thefinansol builds chatbots that operate on a constantly upgrading reserve of self-learning tools. They keep updating their knowledge and adding new information and insight to their database for better future performance. The chatbots have access to large pools of data in enterprise core systems which they combine with user interaction history to gain more insight and come up with suitable responses in real-time. This means your customers will not have to repeat themselves endlessly. The intelligent chatbot will instinctively get the context and know what they are referring to based on past interaction.
These exciting attributes make chatbots hugely resourceful in the customer services. Revamp your company’s customer service today with Thefinansol’s comprehensive Chatbot-as-a-Service. Their chatbots are programmed with stunning mnemonic and ontological abilities that help create more value for your company as well as your customers. Integrate these intelligent virtual assistants with your enterprise and see your customer satisfaction and revenue trajectory soar.