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What is Chatbot

A chatbot is a computer program that can simulate conversation with human users through textual or auditory methods. It is an artificial intelligence (AI) powered software designed to convincingly mimic natural language. It interacts with a human user via spoken or written prompts to deliver information or service requested by the user. Bots essentially eliminate the need to type out instructions by allowing users to issue commands verbally.

How It Works

User types their query in the message box and the AI Engine picks up the Intent, extracts Entities from the Intent to Engage AI Engine. AI Engine Identifies Intent and Sends Response/Triggers Action. Entities can be universally recognized entities like Country Names, Phone Number, Emails or custom-created entities like Product Names, Employee Names, Model Names, Tracking/Consignment Numbers and so on.

Features

ALWAYS AVAILABLE

Make your Business Available to your Customers 24x7 & Reply Instantaneously

COST SAVINGS

Reduce Human-Dependence and thus, Costs. Implementing a full functioning Chatbot, is much Cheaper and Faster

AUTOMATION

Chatbots don’t make Errors, can Handle Multiple Customers simultaneously & Automate Workflows

CUSTOMER ENGAGEMENT

Chatbots enable Two-Way Interaction & Engages Customers, Improving Customer Satisfaction as well as Top Line

LEAD GENERATION

Bot can ask Necessary Info, Persuade the User, Qualify & Forward the Lead in Real Time, to any Email/CRM/ERP

USP

Rich Media Responses

Our Bot is capable of sending Rich Responses, Forms, Dynamic Buttons, Images, Videos and various Multimedia

NER-backed Forms

Our Bots can pick Named Entities (universal or custom) from Customer Intent, Fill Forms as well as Verify Details

Looping Sensor

Our Bots sense when a user is stuck in a loop and asks them if they want to exit that flow

Cutting Edge AI

State-of-the-art AI that is capable of understanding misspellings and incomplete sentences

Secondary AI Layer

Second Layer AI that Suggests Questions user may want to ask, in case the First Layer misses

Custom Integrations

Our Bots can be integrated to Email, CRM, ERP or any other Third Party App

Stats

1 %
COST SAVINGS

Reduction in Customer Servicing Costs

1 %
ACCEPTABILITY

People who have had Positive Bot Interactions

1 %
COMPETITIVE DIFFERENTIATOR

Companies that expect to Compete on the basis of Customer Experience